Image of Kansei Engineering, Kano, & TRIZ for Logistics Service Excellence: Teori dan Aplikasi

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Kansei Engineering, Kano, & TRIZ for Logistics Service Excellence: Teori dan Aplikasi

DAFTAR ISI
Bab 1 Mengenal Logistik di Indonesia
Bab 2 Memahami Kepuasan Pelanggan dan Pengukurannya
Bab 3 Servqual
Bab 4 Model Kano
Bab 5 Kansei Engineering
Bab 6 Perumusan Solusi Inovatif
Bab 7 Intergrasi Servqual, Kano, Kansei Engineering dan TRIZ
Bab 8 Marketing Research
Bab 9 Studi Kasus Layanan Logistik

Availability
5555132447658.5 HAR k C-1Pusat (Sirkulasi)Available
5555132448658.5 HAR k C-2Pusat (Sirkulasi)Available
Detail Information
Series Title
-
Call Number
658.5 HAR k
Publisher
Yogyakarta : Graha Ilmu.,
Collation
xviii, 168p.; 17 x 24 cm.
Language
Indonesia
ISBN/ISSN
978-602-262-705-1
Classification
658.5
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
BUSINESS LOGISTICS
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

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