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Service, Quality & Satisfaction

Bab 1 Manajemen Jasa: Konse[ dan Isu Strategik
Bab 2 Manajemen Desain Jasa
Bab 3 Manajemen Kualitas Jasa
Bab 4 Manajemen Kepuasan Pelanggan
Bab 5 Manajemen Permintaan dan Penawaram Jasa
Bab 6 Service-Dominant Logic

Availability
5555130244658.8 TJI s C-1Pusat (Sirkulasi)Available
5555130245658.8 TJI s C-2Pusat (Sirkulasi)Available
Detail Information
Series Title
-
Call Number
658.8 TJI s
Publisher
Yogyakarta : ANDI.,
Collation
xxii, 506p. 19 x 23 cm
Language
Indonesia
ISBN/ISSN
978-979-29-2785-6
Classification
658.8
Content Type
text
Media Type
-
Carrier Type
-
Edition
3
Subject(s)
MARKETING - MANAGEMENT
CONSUMER - RESEARCH
CONSUMER SATISFACTION
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

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