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Marketing Management: The Big Picture
Chapter 1 Tools and Responsibilities
Chapter 2 The Business Objective
Chapter 3 The Marketing Objective: Customer Focus
Chapter 4 Source of Volume: Competitive Focus
Chapter 5 Segmentation
Chapter 6 Targeting
Chapter 7 Positioning
Chapter 8 Product
Chapter 9 Service as Product
Chapter 10 Marketing Communications
Chapter 11 Pricing
Chapter 12 Channels
Chapter 13 Integrated Market Research
Chapter 14 Marketing Metrics
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