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Marketing Management: An Asian Perspective
Part 1 Understanding Marketing Management
Chapter 1 Defining Marketing for the 21st Century
Chapter 2 Developing Marketing Strategies and Plans
Part 2 Capturing Marketing Insights
Chapter 3 Gathering Information and Scanning the Environment
Chapter 4 Conducting Marketing Research and Forecasting Demand
Part 3 Connecting with Customers
Chapter 5 Creating Customer Value, Satisfaction, and Loyalty
Chapter 6 Analyzing Consumer Markets
Chapter 7 Analyzing Business Markets
Chapter 8 Identifying Market Segments and Targets
Part 4 Building Strong Brands
Chapter 9 Creating Brand Equity
Chapter 10 Crafting the Brand Positioning
Chapter 11 Competitive Dynamics
Part 5 Shaping the Market Offerings
Chapter 12 Setting Product Strategy
Chapter 13 Designing and Managing Services
Chapter 14 Developing Pricing Strategies and Programs
Part 6 Delivering Value
Chapter 15 Designing and Managing Marketing Channels and Value Networks
Chapter 16 Managing Retailing, Wholesaling, and Logistics
Part 7 Communicating Value
Chapter 17 Designing and Managing Integrated Marketing Communications
Chapter 18 Managing Mass Communications: Advertising, Sales Promotions, Events, and Public Relations
Chapter 19 Managing Personal Communication: direct Marketing and Personal Selling
Part 8 Creating Succesful Long-Term Growth
Chapter 20 Introducing New Market Offerings
Chapter 21 Tapping into Global Markets
Chapter 22 Managing a Holistic Marketing Organization
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