APA Style

GORDMAN, Robert. (2007). The Must-Have Customer: 7 Taktik Jitu Merebut Hati Pelanggan Idaman Anda . Jakarta: Gramedia.

Chicago Style

GORDMAN, Robert. The Must-Have Customer: 7 Taktik Jitu Merebut Hati Pelanggan Idaman Anda. Jakarta: Gramedia, 2007. Text.

MLA Style

GORDMAN, Robert. The Must-Have Customer: 7 Taktik Jitu Merebut Hati Pelanggan Idaman Anda. Jakarta: Gramedia, 2007. Text.

Turabian Style

GORDMAN, Robert. The Must-Have Customer: 7 Taktik Jitu Merebut Hati Pelanggan Idaman Anda. Jakarta: Gramedia, 2007. Print.