Kansei Engineering, Kano, & TRIZ for Logistics Service Excellence: Teori dan …
DAFTAR ISI Bab 1 Mengenal Logistik di Indonesia Bab 2 Memahami Kepuasan Pelanggan dan Pengukurannya Bab 3 Servqual Bab 4 Model Kano Bab 5 Kansei Engineering Bab 6 Perumusan Solusi Inovatif B…
- Edition
- -
- ISBN/ISSN
- 978-602-262-705-1
- Collation
- xviii, 168p.; 17 x 24 cm.
- Series Title
- -
- Call Number
- 658.5 HAR k
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