The World of Customer Service
CONTENTS Part 1 The Customer Service Environment Chapter 1 What is Customer Service? Chapter 2 The Global Customer Chapter 3 Exceptional Customer Service Chapter 4 Customer Service Strategy …
- Edition
- 3
- ISBN/ISSN
- 978-0-8400-6424-0
- Collation
- ix, 210p.; 21.5 x 27.5 cm.
- Series Title
- -
- Call Number
- R 658.812 GIB w
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