APA Style

TJIPTONO, Fandy ; CHANDRA, Gregorius. (2011). Service, Quality & Satisfaction (3). Yogyakarta: ANDI.

Chicago Style

TJIPTONO, Fandy ; CHANDRA, Gregorius. Service, Quality & Satisfaction. 3 Yogyakarta: ANDI, 2011. Text.

MLA Style

TJIPTONO, Fandy ; CHANDRA, Gregorius. Service, Quality & Satisfaction. 3 Yogyakarta: ANDI, 2011. Text.

Turabian Style

TJIPTONO, Fandy ; CHANDRA, Gregorius. Service, Quality & Satisfaction. 3 Yogyakarta: ANDI, 2011. Print.