APA Style
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D.. (2012).
Services Marketing: Integrating Customer Focus Across the Firm (6).
New York:
McGraw-Hill Education.
Chicago Style
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D..
Services Marketing: Integrating Customer Focus Across the Firm.
6
New York:
McGraw-Hill Education,
2012.
Text.
MLA Style
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D..
Services Marketing: Integrating Customer Focus Across the Firm.
6
New York:
McGraw-Hill Education,
2012.
Text.
Turabian Style
ZEITHAML, Valarie A., BITNER, Mary Jo, GREMLER, Dwayne D..
Services Marketing: Integrating Customer Focus Across the Firm.
6
New York:
McGraw-Hill Education,
2012.
Print.